DNS Resolution Issue - RESOLVED

At 8:36 AM EST (13:36 GMT) on 2021-03-05, we were alerted that the DNS service for our web application firewall (WAF) provider was experiencing issues. This is preventing users in certain geographies from accessing Channeltivity services.

8:53 AM EST: Our WAF provider has identified the issue and is working on remediation steps. 

Update 9:25 AM EST: Our WAF provider is continuing to work on a fix for this issue.

Update 10:58 AM EST: Our WAF provider is still working on a fix for this issue. 

Update 11:24 AM EST: We have initiated our own mitigation efforts while our WAF provider resolves the core issue. All services should be fully available within the next 30 minutes. Certain geographies might experience slightly slower response times during the mitigation period.

Update 11:57 AM EST: Our WAF provider has implemented a fix and is monitoring the results.

Update 12:55 PM EST: All services are back to normal 

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