FAQs

Where is Channeltivity hosted?
We host Channeltivity in the cloud exclusively using Microsoft's Azure platform. Windows Azure provides us with on-demand compute, storage, networking, ...
Tue, 2 Jan, 2018 at 6:00 PM
Where Can I Find Channeltivity Release Notes?
We post all release notes of our PRM solution to the Channeltivity PRM Blog. 
Thu, 30 Jul, 2015 at 11:31 AM
Is it possible to use my custom domain to access Channeltivity's partner portal?
Yes, we can configure your Channeltivity partner portal to use your own custom domain. By default, all Channeltivity instances are accessible via a channelt...
Wed, 10 Jul, 2024 at 12:30 PM
How do I add the Channeltivity login form to my corporate website?
It's easy to place the Channeltivity login form on your site or anywhere else using the code below as a template. Make sure to replace the https://Your...
Wed, 15 Sep, 2021 at 8:06 AM
What is archiving and how does it work?
Archiving allows you to hide records from default views. This allows you to de-clutter your active working space without deleting records. Archived records ...
Tue, 12 Sep, 2023 at 12:51 PM
I just changed my Channeltivity domain. What happens when people go to the old one?
Channeltivity is designed to make changing your domain seamless.  If you're changing your domain from one channeltivity.com subdomain to another, a...
Mon, 8 Jul, 2024 at 10:34 AM
The time stamps of events in Channeltivity are incorrect. Why is this happening?
All dates and times in Channeltivity are recorded in GMT/UTC (Coordinated Universal Time). We're considering allowing Users to view time stamps in their...
Thu, 16 Feb, 2017 at 12:17 PM
The date format is wrong when I export data from Channeltivity into Excel. How do I fix this?
Depending on the country settings of your computer and your version of Excel, date columns in Excel files of Lead, Deal Registration, MDF or other data expo...
Thu, 10 Oct, 2013 at 11:16 AM
How do I report a bug or security vulnerability in Channeltivity?
We work hard to make Channeltivity bug-free and secure. If you've discovered a bug or security vulnerability, please tell us by submitting a support tic...
Wed, 29 Aug, 2018 at 2:12 PM
Is it Possible to Convert a Partner to a Distributor Organization?
Yes! For those who are using Partners as Distributors as a workaround, we can convert these Partners to Distributors. Since Partners are not equivalent ...
Fri, 22 Sep, 2023 at 11:54 AM