FAQs

Everything About Our 2018 User Interface Refresh
We are excited to announce the release of our new Channeltivity user interface, designed to improve usability and aesthetics, and provide an improved mobile...
Fri, 8 Mar, 2019 at 12:25 PM
Where is Channeltivity hosted?
We host Channeltivity in the cloud exclusively using Microsoft's Azure platform. Windows Azure provides us with on-demand compute, storage, networking,...
Tue, 2 Jan, 2018 at 6:00 PM
Where Can I Find Channeltivity Release Notes?
We post all release notes of our PRM solution to the Channeltivity PRM Blog. 
Thu, 30 Jul, 2015 at 11:31 AM
Is it possible to use my custom domain AND use a secure SSL connection to access Channeltivity?
We require that all customer portals are secured using SSL and officially only support portal URLs using a Channeltivity subdomain, but if you're techn...
Wed, 21 Mar, 2018 at 12:57 PM
How do I add the Channeltivity login form to my corporate website?
It's easy to place the Channeltivity login form on your site or anywhere else using the code below as a template. Make sure to replace the http://Your...
Mon, 15 Jan, 2018 at 1:48 PM
Can I customize the URL of my portal?
There are limited customization options for the domain of your portal. Because we require secure encrypted connections, only the subdomain (shown in green) ...
Mon, 20 Feb, 2017 at 1:44 PM
What is archiving and how does it work?
Archiving allows you to hide records from default views. This allows you to de-clutter your active working space without deleting records. Archived records ...
Tue, 7 May, 2019 at 3:22 PM
I just changed my Channeltivity domain. What happens when people go to the old one?
Channeltivity is designed to make changing your domain seamless. Any visitors accessing your old URL will automatically get redirected to the new one. And t...
Mon, 12 Oct, 2015 at 10:53 AM
The time stamps of events in Channeltivity are incorrect. Why is this happening?
All dates and times in Channeltivity are recorded in GMT/UTC (Coordinated Universal Time). We're considering allowing Users to view time stamps in thei...
Thu, 16 Feb, 2017 at 12:17 PM
The date format is wrong when I export data from Channeltivity into Excel. How do I fix this?
Depending on the country settings of your computer and your version of Excel, date columns in Excel files of Lead, Deal Registration, MDF or other data expo...
Thu, 10 Oct, 2013 at 11:16 AM