Support Portal & Knowledge Base

When you add or edit a Document in the Resource Library Module, only Groups that meet the following criteria will appear in the Permissions area: They ...

When you first create a Group and give it access to the Resource Library module, none of the existing Documents in the Library will be accessible. This is b...

By design,  the folder sort order setting is set to alphabetical, so the best way to manually control the order of documents is to add numbers to the docume...

The "Copy" function in the Resource Library allows you to have a single Document appear in multiple folders (you can even set different permission...

Yes, you can move Folders as well as individual files in the Library. Moving Folders: To move a Folder and all of its contents, click on the Folder...

To delete a Library Folder, click on the Folder that you would like to delete, then click the Delete button in the top right corner of the page.   ...

You can create multiple Libraries in Channeltivity using the Menu & Page Manager. If you need to delete a Library, please submit a ticket to Channeltivi...

It's easy to link to password-protected Documents in the Resource Library in your partner portal, but you need to pick the right link. This article exp...

Library Documents can be marked as "Publicly Accessible," which creates a unique link that can be shared publicly with non-portal Users. You can a...

The maximum file size that can be uploaded to the Resource Library is 4 GB. Your connection speed will determine your maximum file size. In most cases, your...