Support Portal & Knowledge Base

To make your Library content more compelling and easier to find, you might consider setting thumbnails for your Documents. This will allow Users to get a be...

There are a few ways to determine the order of documents within a folder in the Library: The first is by setting the sort order of a folder, which can...

When you add or edit a Document in the Resource Library Module, only Groups that meet the following criteria will appear in the Permissions area: They ...

Folders cannot be moved, but the contents in the Folders can be moved to new Folders and Subfolders. If you find you need to move a Folder, use the below wo...

You can create multiple Libraries in Channeltivity using the Menu & Page Manager. If you need to delete a Library, please submit a ticket to Channeltivi...

Library Documents (except Brainshark presentations) can be marked as "Publicly Accessible", which creates a unique link that can be shared and all...

The "Copy" function in the Resource Library allows you to have a single Document appear in multiple folders (you can even set different permission...

When you first create a Group and give it access to the Resource Library module, none of the existing Documents in the Library will be accessible. This is b...

The maximum file size that can be uploaded to the Resource Library is 2 GB. Your connection speed will determine your maximum file size. In most cases, your...

It's easy to link to password-protected Documents in the Resource Library in your partner portal, but you need to pick the right link. This article exp...