We want you to be successful using Channeltivity and we are here to help you along the way. We have a support team ready to help you along with an extensive knowledge base of articles designed to guide you along the way. Please contact us with your questions, feedback, ideas, concerns, or training needs. 


When you have questions or concerns while using Channeltivity there are several ways you can reach our knowledgeable staff:

  1. Email us at support@channeltivity.com
  2. Call us at 1 877-226-2564 ext 1
  3. Submit a ticket through the Channeltivity interface


While using Channeltivity, Admin Users can click the Help link in the Utility Navigation, then select "Contact Channeltivity Support." These requests go directly to our Support Team at support@channeltivity.com. 


Help Menu - Contact Channeltivity Support 


Secure File Upload:


We ask that you upload files that contain sensitive information to the Secure File Upload feature in the Help menu. Instructions are listed below:


  1. In the top right corner of the portal, click the question mark icon > Secure File Upload
  2. Click the Upload File button and upload your file.
  3. Once you upload the file, the system will generate a secure download link. Copy the link and paste it into your message to Channeltivity Support.

Help Menu - Secure File Upload 


Secure File Link Window