User records represent the people logging into Channeltivity. There are four User statuses:

  • Active: This User has an active account and is associated with an Active Internal or Partner Organization. 
  • Pending: This User was sent a link to activate their User account, but has not activated their account. 
  • Inactive: This User is assigned to a non-active Organization. This usually happens when an Active Partner Organization is deactivated.
  • Disabled: This User has been disabled by an Administrator (or the Primary Contact at a Partner Organization) and cannot log in or receive Leads etc.

Related Support Documentation: