Support Portal & Knowledge Base

User records represent the people logging into the portal, and there are three types of User records in Channeltivity:

• Internal - Internal Users are associated with Internal Organizations and Internal Groups.
• Partner - Partner Users are associated with Partner Organizations and Partner Groups. 
• Distributor - Distributor Users are associated with Distributor Organizations and Groups. 

There are four possible statuses of User records:  

• Active: User is associated with an Active Partner or Distributor Organization in Channeltivity and has activated their User account.
• Pending: User has not activated their account. 
• Inactive: User is associated with an Inactive Partner or Distributor Organization in Channeltivity. This usually happens when an Organization is deactivated.
• Disabled: User was disabled by an Administrator (or the Primary Contact at their Organization) and can no longer access the portal.  

Related Support Documentation: 

• Users and Contacts
• Organizations
• How Do I Disable a User’s Account?
• How do I delete a User?
• How do I Manage User Requests?