I'm trying to promote a Contact to a User, but I keep getting an error message. What's going on?

Modified on Fri, 28 Mar at 10:24 AM

If you receive the above error message when attempting to promote a Contact to a User, click the "View Details" link for an explanation of the error.

The following is a list of common errors related to promoting Contacts to Users and steps to resolve them. For more information on how to promote Contacts to Users, check out How Do I Promote Contacts to Users?.

Reason: The Contact is assigned to a Prospective Partner Organization.
Solution: Only Contacts assigned to Active Partner Organizations can be promoted to Users, so you'll have to change the Partner Organization's status to "Active" to promote the Contact to a User.

Reason: There's a User in the system with the same email address as the Contact you're trying to promote.
Solution:
1. Search for the email address to locate the User.
2. Delete the Contact.
3. If the User is a Pending User, you can resend the account activation email to the User (after deleting the Contact) using the instructions listed in this article: How Do I Resend a User's Account Activation Email?.

Reason: You're trying to promote a User that's already a User in the system.
Solution: This usually happens when trying to promote Contacts in bulk. Make sure there are no Active, Pending, Disabled, or Inactive Users included in your selection.

Reason: The Contact's email domain is associated with a different Partner Organization than the one they're assigned to.
Solution: Remove the email domain from the Partner Organization that it's assigned to and add it to the Ignored Email Domains list.