Support Portal & Knowledge Base

To reset the password for a User, you will need to navigate to the Admin section in the left menu and click Admin then select Users. In the filter area on t...

You can resend account activation emails to Pending Users by going to Admin > Users and selecting the checkbox next to the names of the Users you want to...

By default, Channeltivity's PRM software doesn't allow you to assign anything to Pending Users. There are, however, situations where you might want ...

***Before deleting an Organization, please note that this action will also delete all associated records, including: ***  Users - applies to Internal, Par...

You can merge Partner Organizations by clicking the Actions button on the Partner's Details page > Merge.  You'll then select the other Par...

When you create a new User, Channeltivity will attempt to automatically match the User to an Organization using the User's email address and the list o...

The Region Manager  allows you to define and manage the different geographic regions of your partner program. Having regions allows you to view reports segm...