You can resend account activation emails to Pending Users by going to Admin > Users and selecting the checkbox next to the names of the Users you want to resend invites to > Actions > Resend Invite.
You can also resend an invite by going to the User's profile > Actions > Resend User Activation Invite.
Do Account Activation Links Expire?
Yes, and you can set your portal's invitation expiration date settings by going to Settings > Security, Privacy, and Compliance > Security. Learn more about this topic here.
How Do I Know if a User's Account Activation Link Has Expired?
The below message appears at the top of the User's profile.
What Should I Do if a User Does Not Receive the Account Activation Email?
If a User says they did not receive their portal activation email and your portal's Email Log shows the message as delivered, please contact us at email@example.com.
- A User did not receive their account activation/password reset email. What should I do?
- What happens when an email delivery fails?