What is User Impersonation?

User Impersonation allows Administrators to access and operate Channeltivity as if they were logged in as that User.

Why is this feature important?

This feature is useful when testing permissions and content that only your Partner Users can see. For example, if a Partner User has encountered an issue while using the system, an Administrator can use the User Impersonation feature to troubleshoot.

How do I impersonate a User?

Go to the Admin tab in the left navigation menu and select Users from the sub-navigation menu. 

Click on the first or last name of the User you wish to impersonate to view their profile. 

Click the Actions button in the top right corner and select Impersonate to assume the User’s identity.

You will then be taken to the User’s homepage, where you'll see a message at the top of the screen confirming that you are impersonating the User. You'll also see the User's profile icon in the top right corner. 

To exit Impersonation and log back into the system as yourself, click the "Stop Impersonating and return to your account" link at the top of the page or click on the User's profile icon in the top right > Return to Impersonator. 

Who can impersonate Users?

Admin Users are the only Users that can impersonate Users. 

Can I impersonate Users using the "Preview page content as..." functionality on the home page?

No, the Preview page functionality only allows you to view content on the home page as a specific User. It does not apply to other areas of the portal.