This article provides a walkthrough of Channeltivity's User Interface, taking you through key navigation elements and controls. 

Page Structure

Once you're logged into Channeltivity, the general page structure consists of the main navigation icons on the left and a header bar with the utility navigation in the top right corner.

Main Navigation

The main navigation is permissions-based, which means Users will only see the links and modules they have access to in their Group permissions.  Moving the mouse over the main navigation menu, causes it to expand revealing the titles of pages and modules.  Click on the title of an item to open it. 

When viewing a page, click the title of the page in the breadcrumbs to navigate to subpages and links. 

Utility Navigation

The utility nav is in the top right corner and includes a number of useful functions and controls:

  1. The global search icon (magnifying glass), which allows you to search everything in the portal from one spot. 
  2. The help link (question mark), which works differently depending on who you are: If you’re a regular User, it’ll just link to the contact box, but if you’re an Admin, it’ll also show you Channeltivity support information. 
  3. The messages (bell) icon, where any active system messages appear. This means unassigned Leads, User requests, incorrect Salesforce Credentials, and so on. 
  4. The language picker (globe icon) allows you to translate page content into your preferred language. Learn more about Channeltivity's Multi-Language Translation functionality here
  5. The gear icon links to the settings area as well as the Integration Log and Email Log
  6. Clicking the profile icon reveals links to update your User and company profiles, email settings, request additional Users and log out.


All Channeltivity settings can be accessed in the settings area, found by clicking the gear icon in the utility nav in the top right corner of the page. 

The settings area contains settings to all modules and features. You can scroll through the whole list of settings or quickly find the setting by typing its name or keyword in the "Filter All Settings" search box, or you can click into the categories on the left.

Lister Pages

There are a number of reports and lister pages in Channeltivity. Lister pages are pages that include filters on the left and a list of results on the right. Lister pages can be customized to your liking by adding, removing, and rearranging columns. All of the lister configuration options are accessible through the controls in the top right corner. 

You can specify your search criteria using Filters on the left. Click the Add Filter button to select an option from the Filter menu and then click the Apply Filters button to refresh the results. 

Some listers allow you to perform bulk operations by selecting the checkboxes next to the items you want to make changes to and selecting the Actions button.  

Details Pages

Details pages in Channeltivity have a number of common design elements that will help you navigate your partner portal:
  • The record type is displayed next to the title of the record at the top of the page. 
  • Depending on your permissions, you might also see the Edit button and an Actions menu.